{"id":17506,"date":"2021-02-22T08:35:16","date_gmt":"2021-02-22T07:35:16","guid":{"rendered":"https:\/\/acumbamail.com\/blog\/?p=17506"},"modified":"2022-08-07T17:17:51","modified_gmt":"2022-08-07T15:17:51","slug":"aumentar-la-satisfaccion-del-cliente","status":"publish","type":"post","link":"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/","title":{"rendered":"Consigue aumentar la satisfacci\u00f3n del cliente con estos consejos"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A la hora de la verdad, lo que determina el \u00e9xito o fracaso de un negocio es la <\/span><strong>satisfacci\u00f3n del cliente<\/strong><span style=\"font-weight: 400;\">. Recuerda que no estamos aqu\u00ed solo para vender, sino para hacer felices a aquellas personas que deciden gastarse el dinero en nuestra marca.<\/span><\/p>\n\n<h2>\u00bfQu\u00e9 es la satisfacci\u00f3n del cliente en marketing?<\/h2>\n<p><span style=\"font-weight: 400;\">La satisfacci\u00f3n del cliente es el <\/span><strong>sentimiento de conformidad<\/strong><span style=\"font-weight: 400;\"> que le genera un producto o servicio en relaci\u00f3n con sus expectativas. Es decir, es lo que sucede cuando le ofrecemos algo que cumple o supera nuestras promesas de venta.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para entender qu\u00e9 es la satisfacci\u00f3n en <\/span><span style=\"font-weight: 400;\">marketing <\/span><span style=\"font-weight: 400;\">debemos atender a dos factores:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Aspectos palpables:<\/strong><span style=\"font-weight: 400;\"> \u00bfcumpli\u00f3 con lo prometido? \u00bfSolucion\u00f3 el problema que ten\u00eda el cliente? \u00bfTiene una buena relaci\u00f3n calidad-precio? \u00bfSe entreg\u00f3 o realiz\u00f3 puntualmente?<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Aspectos impalpables:<\/strong><span style=\"font-weight: 400;\"> se refieren a c\u00f3mo fue tratado el cliente por nuestro personal (amabilidad, honestidad, profesionalidad, etc.).<\/span><\/li>\n<\/ul>\n<h2>Importancia y beneficios de la satisfacci\u00f3n del cliente<\/h2>\n<h3>Fideliza a los clientes<\/h3>\n<p><span style=\"font-weight: 400;\">Uno de los mayores beneficios de la satisfacci\u00f3n del cliente es que nos ayuda a predecir certeramente que este <\/span><strong>volver\u00e1 a comprarnos<\/strong><span style=\"font-weight: 400;\"> en el futuro. Esa probabilidad de retorno ser\u00e1 mayor cuanto m\u00e1s satisfechos est\u00e9n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Siempre <\/span><a href=\"https:\/\/acumbamail.com\/blog\/estrategias-fidelizacion-de-clientes\/\"><strong>es mejor retener compradores<\/strong><\/a><span style=\"font-weight: 400;\"> que adquirir otros nuevos. Por eso, no hay nada como mantener un alto \u00edndice de satisfacci\u00f3n de los clientes para potenciar su fidelizaci\u00f3n y aumentar su gasto. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para saber espec\u00edficamente c\u00f3mo calcular el <a href=\"https:\/\/acumbamail.com\/blog\/indice-de-satisfaccion-del-cliente\/\">\u00edndice de satisfacci\u00f3n de tus clientes<\/a>, puedes consultar este art\u00edculo.<\/span><\/p>\n<h3>Destaca sobre tus competidores<\/h3>\n<p><span style=\"font-weight: 400;\">En un mercado competitivo <\/span><strong>hay que sobresalir para sobrevivir<\/strong><span style=\"font-weight: 400;\">. A la hora de elegir entre dos empresas que ofrecen exactamente lo mismo, el cliente siempre se queda con la que le ofrece una mayor satisfacci\u00f3n.<\/span><\/p>\n<h3>La satisfacci\u00f3n del cliente multiplica el efecto llamada<\/h3>\n<p><span style=\"font-weight: 400;\">Con la llegada de Internet, todos tenemos algo que decir sobre lo que consumimos. Un cliente satisfecho es el mejor <\/span><strong>embajador de tu marca<\/strong><span style=\"font-weight: 400;\">, ya que sus argumentos son mucho m\u00e1s influyentes que los de un vendedor.\u00a0<\/span><\/p>\n<h2>C\u00f3mo lograr una buena satisfacci\u00f3n en tus clientes<\/h2>\n<ol>\n<li style=\"font-weight: 400;\"><strong>Ofrece siempre la m\u00e1xima calidad:<\/strong><span style=\"font-weight: 400;\"> utilidad, dise\u00f1o atractivo, resistencia, buenos materiales, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>No dejes que se enfr\u00ede la relaci\u00f3n con tu cliente: <\/strong><span style=\"font-weight: 400;\">mant\u00e9n un contacto constante con \u00e9l, ofreci\u00e9ndole peri\u00f3dicamente informaci\u00f3n y promociones (por ejemplo, a trav\u00e9s de una <\/span><a href=\"https:\/\/acumbamail.com\/envio-de-newsletter\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">newsletter<\/span><\/a> <span style=\"font-weight: 400;\">o de <\/span><a href=\"https:\/\/acumbamail.com\/sms-marketing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SMS <\/span><span style=\"font-weight: 400;\">marketing<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Haz que la experiencia de compra sea lo m\u00e1s simple y fluida posible.\u00a0<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Cumple siempre con lo prometido:<\/strong><span style=\"font-weight: 400;\"> nada es m\u00e1s insatisfactorio que haber sido enga\u00f1ado por publicidad fraudulenta.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Presta un impecable servicio de atenci\u00f3n al cliente:<\/strong><span style=\"font-weight: 400;\"> procura que sea f\u00e1cilmente accesible, personalizado y diplom\u00e1tico. Quiz\u00e1s te conviene<a href=\"https:\/\/acumbamail.com\/blog\/ventajas-chatbot\/\"> implantar un chatbot<\/a> para las primeras interacciones con tu sitio web.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Si surgen quejas o problemas,<\/strong><span style=\"font-weight: 400;\"> resu\u00e9lvelas de forma \u00e1gil y efectiva.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Adel\u00e1ntate a los deseos del cliente: <\/strong><span style=\"font-weight: 400;\">si sabes que algo le gusta (por ejemplo, instalaci\u00f3n gratuita), ofr\u00e9ceselo antes de que te lo pida.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Procura conocer qu\u00e9 opina de tu empresa<\/strong><span style=\"font-weight: 400;\"> (puedes usar encuestas) y act\u00faa en consecuencia.<\/span><\/li>\n<\/ol>\n<h2>Conclusiones<\/h2>\n<p><span style=\"font-weight: 400;\">Definitivamente, la meta de una empresa no deber\u00eda limitarse a vender el producto o servicio sin m\u00e1s. Una marca que quiera triunfar siempre tiene que poner el punto de mira en <\/span><strong>el momento posterior a la venta,<\/strong><span style=\"font-weight: 400;\"> porque lograr la satisfacci\u00f3n del cliente es clave para el \u00e9xito de cualquier negocio.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A la hora de la verdad, lo que determina el \u00e9xito o fracaso de un negocio es la satisfacci\u00f3n del cliente. Recuerda que no estamos aqu\u00ed solo para vender, sino para hacer felices a aquellas personas que deciden gastarse el dinero en nuestra marca. \u00bfQu\u00e9 es la satisfacci\u00f3n del cliente en marketing? La satisfacci\u00f3n del [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":24250,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1497],"tags":[],"class_list":["post-17506","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-online"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consigue aumentar la satisfacci\u00f3n del cliente con estos consejos<\/title>\n<meta name=\"description\" content=\"A la hora de la verdad, lo que determina el \u00e9xito o fracaso de un negocio es la satisfacci\u00f3n del cliente. 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No estamos aqu\u00ed solo para vender.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog de Acumbamail\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Acumbamail\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-22T07:35:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-07T15:17:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/acumbamail.com\/blog\/wp-content\/uploads\/2021\/02\/satisfaccion-cliente-aumentar.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"601\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pablo D\u00edaz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pablo.diaz@acumbamail.com\" \/>\n<meta name=\"twitter:site\" content=\"@acumbamail\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pablo D\u00edaz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/\"},\"author\":{\"name\":\"Pablo D\u00edaz\",\"@id\":\"https:\/\/acumbamail.com\/blog\/#\/schema\/person\/055a0a9230bbcd078fcf2d115abc240e\"},\"headline\":\"Consigue aumentar la satisfacci\u00f3n del cliente con estos consejos\",\"datePublished\":\"2021-02-22T07:35:16+00:00\",\"dateModified\":\"2022-08-07T15:17:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/\"},\"wordCount\":592,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/acumbamail.com\/blog\/wp-content\/uploads\/2021\/02\/satisfaccion-cliente-aumentar.jpg\",\"articleSection\":[\"Marketing Online\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/\",\"url\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/\",\"name\":\"Consigue aumentar la satisfacci\u00f3n del cliente con estos consejos\",\"isPartOf\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/acumbamail.com\/blog\/aumentar-la-satisfaccion-del-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/acumbamail.com\/blog\/wp-content\/uploads\/2021\/02\/satisfaccion-cliente-aumentar.jpg\",\"datePublished\":\"2021-02-22T07:35:16+00:00\",\"dateModified\":\"2022-08-07T15:17:51+00:00\",\"description\":\"A la hora de la verdad, lo que determina el \u00e9xito o fracaso de un negocio es la satisfacci\u00f3n del cliente. 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